Do I need to be available all day?

Power Outages

Where possible CPD powerline will provide notification and times of shutdown 2 weeks in advance. If we need access to your property for testing purposes and you are not home, we will provide a card with a telephone number for you to contact us with your return. Our team will then take appropriate action. Please call our Freephone number 0800 111 4294 if you have any queries.

Residential Properties – 2 Weeks Notice

Business Properties -4 Weeks Notice

Telecommunications Outages

CPD powerline is currently working on behalf of a client to replace decayed poles across UK for which we do not provide prior notification. Whilst we endeavour to cause minimum disruption, on occasion phone-lines may be disconnected to a property for a short period of time. In this instance please contact us at info@cpdpowerline.com or call our freephone number 0800 1114294 and we will strive to get this rectified as quickly as possible.

How Long will my power be disconnected for?

Times will be advised on the notification card which customers may receive in advance of works or from our project management team as requested.

Will I have access to my property?

Yes. At all times the CPD powerline team strive to cause minimum disruption. If on the off chance our team needs to restrict access your property, CPD powerline will communicate with the owner and receive appropriate permissions prior to work commencement.

I will be away on holidays… What is the process?

Please advise the CPD powerline Customer Care team via our freephone number 0800 111 4294 and our engineers will review work schedule.

Do you provide generators?

CPD powerline Ltd do not supply generators.

We rely heavily on medical equipment and cannot have the power disconnected. What should we do?

Please contact CPD powerline Customer Care team on 0800 111 4294 if you rely on lifesaving medical equipment. Our team will work with you to ensure your requirements are prioritised.

Our property has solar panels… Do we need to switch these off?

Yes. All outlets will need to be switched off until power is reconnected.

There are power lines running through trees at the back of my property. Who is responsible for pruning?

Please contact your electricity provider. See Useful Numbers

Who re-connects power after a power outage?

Please contact your electricity provider. See Useful Numbers

CPD powerline Ltd recommends the below guidelines to help minimise the impact our work may have on you.

• When the power supply first goes off, switch electric fires and cookers off to avoid any potential accidents when power is restored.
• Leave one light on to tell you when power is restored.
• Turn off and unplug TV’s, music systems, satellite receivers. computers, office equipment & any other sensitive appliances until power is restored.
• If you have a security alarm, please contact your supplier for advice.
• Approx 12 hours prior to any planned outages, turn the temperature control on your fridge/freezer to the coldest setting. Avoid opening freezer once power is off. Food should keep for 8 hours without power. Turn the freezer to its maximum setting for 24hrs, before putting it back on a setting that keeps it at -18 C.
• If you require a generator to maintain supplies, please ensure this is connected by a qualified electrician.
• Ensure all computer work is backed up before the start of the planned power interruption.
• Remember to restore any electric clocks and timers, alarms etc when power is reconnected.
• If you use other forms of heating and lighting, such as paraffin heaters and candles, don’t leave them unattended. Make sure furniture, clothes, and curtains are not too close to heaters.
• Boil some water and keep it in a Thermos flask. You can use it to make hot drinks or fill a hot water bottle if it gets too cold.
• If Electricity is crucial for any medical equipment/condition, please contact us.
• If you have elderly or vulnerable neighbours, check to make sure they are comfortable.

Recommended Supplies:

In the event of an outage, CPD powerline Ltd recommends you keep an adequate supply of the following on hand at all times:

• Flashlights and Extra Supply of Batteries
• Candles and Matches
• Battery Operated Radio
• Basic first aid supplies
• Baby supplies if the infant is at home
• Some food and drinking water supplies